This policy describes how Hunea Honey collects and uses personal information when you use our website, place an order, or contact us.
Data controller
Hunea Honey is the data controller for personal data processed in connection with this website and our customer services. For all privacy enquiries: contact@hunea.co.uk.
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, order history, messages you send us, and technical information such as IP address, browser type, device identifiers, and pages viewed. Payment card data is processed by our payment service provider; we do not store your full card number on our servers.
How we use your information
To process and deliver your orders, and to provide customer support.
To send transactional messages such as order confirmations, dispatch updates, and service notices.
To meet legal, regulatory, and accounting obligations, including tax and fraud prevention.
To maintain website security, prevent abuse, and improve performance and usability.
Where you have opted in, to send marketing communications about our products and offers. You may unsubscribe at any time using the link in those emails or by contacting us.
Legal bases
Where the UK GDPR or EU GDPR applies, we process data on the following bases as appropriate: performance of a contract with you; compliance with a legal obligation; our legitimate interests (such as operating our business, securing our website, and understanding aggregate use of our services), where those interests are not overridden by your rights; and your consent, where required for example for non-essential cookies or marketing.
Sharing your information
We share data with service providers who assist us, such as payment processors, delivery companies, email and hosting providers, and IT support. They may only use the data to perform services for us and must protect it appropriately. We do not sell your personal information.
International transfers
If we or our processors transfer personal data outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place where required by law, such as standard contractual clauses approved by the relevant regulator.
Retention
We keep personal data only for as long as needed for the purposes described above, including to resolve disputes and enforce our agreements, and as required by law. Order and accounting records may be retained for the period required by tax and company law.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to complain to a supervisory authority. To exercise your rights, contact contact@hunea.co.uk.
Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can manage non-essential cookies through our cookie banner where available, or through your browser settings.
Children
Our website and products are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected a child’s data, please contact us and we will delete it promptly where required by law.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with a revised date.
